Shipping and delivery policy

Shipping and delivery policy:

Rizkallah Company guarantees you an enjoyable purchasing experience through our website or the company’s application, which is available on the application store for your mobile phone. We have developed and modified the shipping and delivery policy to suit all customers throughout the Republic, as you purchase or order products through our website. Or the company's application, which is available on your mobile phone's application store, constitutes acceptance of the shipping and delivery policies below.

1^st: Shipping periods.

 Rizkallah Company adheres to the shipping periods according to the geographical scope as follows: -

• The company is committed to delivering products in the governorates of Cairo and Giza within a maximum period of 3 business days.
• The company is committed to delivering products in the governorates of Alexandria, Qalyubia, the Delta cities, and the canal cities within a maximum period of 5 business days.
• The company is committed to delivering products in the governorates of Upper Egypt, the North Coast, Marsa Matrouh Governorate, and other governorates of The Red Sea and the border governorates within a maximum period of 7 working days.

2^nd: Delivery.

In order for the delivery process to be completed and in order to preserve your rights as a consumer and customer of Rizkallah Company, you must adhere to the instructions below:

• The ID card must be shown when receiving the product, taking into account that you are the person requesting the product and the product invoice has your name written on it as it is on the ID card.
• The company is committed to delivering the product to the door of the house, taking into account residential areas with narrow streets, as delivery cars may not be able to arrive. Also, sometimes the company representative may not be able to deliver large-sized products to the door of the house if there are narrow stairs and it is not possible to use elevators. In this case, large-sized products may be exposed to damage, bruises, or scratches as a result of an attempt to Putting it in narrow places that do not fit its size.
• In order to preserve your rights as a consumer and customer of Rizkallah Company, the product can be opened in front of the representative and its condition can be verified in terms of the absence of scratches, bruises, or breakages that affect its condition.
• The delivery representative will not be able to open (personal care products, mobile phones and their attachments and accessories) and try them on. You only have to ensure that the box and outer cover are intact, provided that the product has not been opened or used before.
• If you purchase a television screen, you must ensure that you receive it and open it in front of The representative only operates the product to ensure its safety and that there is no apparent breakage or damage.
• You can always choose between the morning and evening periods to deliver the product, but the company will not be committed to specifying an hourly delivery time. And the date.
• The cost of delivering the product ranges from 50 to 500 Egyptian pounds only at the latest.
• The value of the delivery cost is calculated according to (the size of the product, the geographical scope, the monetary value of the product), so always make sure that your address and personal data are entered and correctly, you may incur additional delivery charges if you enter an incorrect address.

We wish you a pleasant buying experience.